General terms & conditions
Company data
Creeper concepts
Armentiersstraat 41, 8957 mesen (not a physical store)
BE0794.280.144
Article 1: General provisions
The e-commerce website of Creeper concepts, a sole proprietorship with registered office at Armentiersstraat 41, 8957 mesen, BTW BE0794.280.144, RPR Creeper concepts, (hereinafter referred to as 'the seller') offers its customers the possibility to purchase the products from its webshop online.
These General Terms and Conditions ("Terms and Conditions") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the Creeper concepts web store, the Customer must expressly accept these Terms and Conditions, by which he agrees to the applicability of these Terms and Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been previously, in writing and expressly accepted by Creeper concepts.
Article 2: Price
All prices quoted are expressed in Euro, pounds and Swiss francs and always include VAT and all other taxes or duties to be borne by the Customer.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The statement of price refers exclusively to the articles as described verbatim. The accompanying photographs are intended for decorative purposes and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer do not bind Creeper concepts. As far as the correctness and completeness of the offered information is concerned, Creeper concepts is only bound to an obligation of means. Creeper concepts is under no circumstances liable in case of manifest material errors, typesetting or printing errors.
If the Client has specific questions about e.g. sizes, color, availability, delivery time or delivery method, we ask the Client to contact our customer service in advance.
The offer is always valid as long as stocks last and can be adjusted or withdrawn at any time by Creeper concepts. The seller cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
Article 4: Online purchases
The buyer must purchase the product via the webshop. If the product has been paid for, the buyer has agreed to these General Terms and Conditions of Sale.
The Customer has the choice between the following payment methods:
Via Mollie
By credit card
By bank card
By bank transfer to account number BE35 0689 4720 6037
Via paypal ( [email protected])
Creeper concepts is entitled to refuse an order as a result of a serious shortcoming on the part of the Client with regard to orders in which the Client is involved.
Article 5: Delivery and execution of the agreement
The delivery will be done by Bpost or Post nl, the delivery costs will be mentioned at the conclusion of the agreement.
The goods will only be made/shipped after the payment has reached our account.
Most goods are custom made, so they can not be taken back.
Deliveries take place during office hours, so it is important to provide a delivery address where someone is present during these hours.
Any costs for returning the goods to our address will be charged to you. In this case, the order will be cancelled and the buyer will be refunded any sum paid by him, excluding transport costs.
Unless otherwise agreed or expressly stipulated, the goods will be delivered to the Customer's place of residence within 30 days of receipt of the order.
Any visible damage and/or qualitative defect of an article or any other shortcoming in the delivery must be reported by the Client to Creeper concepts without delay.
The risk of loss or damage is transferred to the Client as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, the risk is already transferred to the Client upon delivery to the carrier, if the carrier has been instructed by the Client to transport the goods and this choice was not offered by Creeper concepts.
Article 6: Retention of title
The delivered articles remain the exclusive property of Creeper concepts until the moment of full payment by the Client.
The Client undertakes, if necessary, to draw the attention of third parties to the retention of title of Creeper concepts, e.g. to anyone who would seize items that have not yet been paid for in full.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from Creeper concepts.
The Customer has the right to revoke the agreement within a period of 14 calendar days without giving reasons. With the exception of customized, personalized goods.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, other than the carrier, acquires physical possession of the last good.
To exercise the right of withdrawal, the Client must inform Creeper concepts, Armentiersstraat 41, 8957 mesen, ([email protected]) of its decision to withdraw from the contract by means of an unequivocal statement (e.g. in writing by post, fax or e-mail). For this purpose, the Customer may use the attached model revocation form, but is not obliged to do so.
In order to comply with the revocation deadline, the Customer must send his notice concerning his exercise of the right of revocation before the revocation deadline has expired.
The Customer must return or hand over the goods to Creeper concepts without delay, but in any event no later than 14 calendar days after the day on which he has notified Creeper concepts of his decision to revoke the agreement.
The Client is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods are at the expense of the Customer.
The Customer is requested to return the items in their original condition and packaging, with all accessories supplied with them, and instructions for use. If the returned product has in any way diminished in value, Creeper concepts reserves the right to hold the Customer liable and to claim damages for any diminished value of the goods resulting from the Customer's use of the goods beyond what is necessary to determine the nature, characteristics and operation of the goods.
All returned items shall be carefully examined. The principle herein is that the consumer may only inspect the item as he would be permitted to do in a store. Returned items may be fitted, but may not have been used. If an item is impaired due to the Customer's use, this will be charged to the Customer.
If the Customer withdraws from the agreement, Creeper concepts will refund to the Customer all payments received from the Customer up to that time, excluding the standard delivery charges, within a maximum of 30 calendar days after Creeper concepts has been informed of the Customer's decision to withdraw from the agreement. In the case of sales agreements, Creeper concepts may delay the refund until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever occurs first.
Creeper concepts will refund the Customer using the same means of payment as the Customer used to carry out the original transaction.
The Customer cannot exercise the right of withdrawal for:
service contracts after full performance of the service.
the delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
the supply of goods that spoil quickly or have a limited shelf life;
the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
the delivery of goods which, by their nature, have been irrevocably mixed with other products after delivery;
Article 8: Warranty
Under the Act of September 21, 2004 on the protection of consumers when selling consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.
Commercial guarantee
In order to make a warranty claim, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer's home, the Customer must contact Creeper concepts customer service and return the item to the vendor at his expense.
If a defect is found, the Customer must inform the seller as soon as possible. In any case, any defect must be reported by the Client within a period of 2 months after its discovery. After this period, any right of repair or replacement shall lapse.
The (commercial and/or legal) warranty shall never apply to defects arising as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or alterations to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, where applicable delivery, are deemed not to be hidden defects, subject to proof to the contrary by the Customer.
Article 9: Customer service
Creeper concepts' customer service can be reached by e-mail at [email protected], possible complaints can be addressed to this address.
Article 10: Penalties for non-payment
Without prejudice to the exercise of other rights held by Creeper concepts, in the event of non-payment or late payment from the date of the default, the Client shall automatically and without notice owe interest of 10% per quarter on the unpaid amount. Moreover, the Client shall automatically and without formal notice owe a fixed compensation of 10% on the amount in question, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, Creeper concepts reserves the right to take back items that have not (fully) been paid for.
Article 11: Privacy
The data controller, Creeper concepts, respects the Belgian law of 8 December 1992 relating to the protection of privacy in the processing of personal data.
The personal data provided by you will only be used for the following purposes: The processing of orders, sending of newsletters and advertising and/or marketing purposes.
You have a legal right of access and possible correction of your personal data. Subject to proof of identity (copy of identity card), you can obtain the written communication of your personal data free of charge by means of a written, dated and signed request to Creeper concepts. If necessary, you can also ask to correct data that is incorrect, incomplete or irrelevant.
In case of use of data for direct marketing: You can object, free of charge, to the use of your data for direct marketing. For this purpose, you can always contact Creeper concepts, begoniapark 15a, 8954 Westouter, [email protected].
We treat your data as confidential information and will not pass it on, rent or sell it to third parties.
The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so Creeper concepts does not have access to your password.
Creeper concepts keeps online (anonymous) visitor statistics to be able to see which pages of the internet site are visited and to what extent.
If you have any questions about this privacy statement, please contact us at [email protected] .
Article 12: Use of cookies
During a visit to the site, 'cookies' may be placed on your computer's hard drive. A cookie is a text file that is placed by a website's server in your computer's browser or on your mobile device when you consult a website. Cookies cannot be used to identify individuals; a cookie can only identify a machine.
You can set your Internet browser not to accept cookies, to warn you when a cookie is installed or to remove cookies from your hard drive afterwards. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphical elements may not appear correctly, or that you will not be able to use certain applications.
By using our website, you agree to our use of cookies.
Article 13: Impairment of validity - non-avoiding
If any provision of these Terms and Conditions is declared invalid, unlawful or void, this shall in no way affect the validity, legality and applicability of the other provisions.
Failure by Creeper concepts at any time to enforce any of the rights listed in these Terms and Conditions, or to exercise any right thereof, shall never be construed as a waiver of such provision and shall never affect the validity of these rights.
Article 14: Modification of conditions
These Terms and Conditions are supplemented by other terms and conditions to which explicit reference is made, and the general terms and conditions of sale of Creeper concepts. In case of contradiction, these Terms and Conditions take precedence.
Article 15: Proof
The Customer accepts that electronic communications and backups may serve as evidence.
Creeper concepts has subscribed to the Regulations of the UNIZO e-commerce label. A copy of these regulations and access to the UNIZO complaints procedure is available.
Article 16: Applicable law - Disputes
Belgian law is applicable, with the exception of the provisions of private international law on applicable law.
The courts of the Consumer's place of residence have jurisdiction in the event of legal disputes. The Consumer may also contact the ODR platform (http://ec.europa.eu/consumers/odr/).
Appendix 1: Model revocation form
This must be communicated if the right of withdrawal applies].
Dear Customer, you only need to fill in and return this form if you want to revoke the agreement.
To [here, the company must fill in its name, address and, if applicable, its fax and e-mail address]. :
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*):
Ordered on (*)/Received on (*):
Name/Names of consumer(s) :
Address consumer(s) :
Signature of consumer(s) [only if this form is submitted on paper]:
Date :
(*) Delete what does not apply.